Medicinal ESSENTIALS values customer satisfaction very seriously. We strive to provide the best customer support to ensure you are happy with your selected products.
During the checkout process, you will be given the complete terms of your purchase. Included in those terms is your understanding and acknowledgement related to the contents and ingredients of the products you have ordered. Your acceptance of the terms of purchase means you agree to and completely understand our refund policy.
We are committed to complete compliance with the US FDA regulations. These products have not been evaluated by the FDA, and we make no claims as to the benefits of any of our products. People’s biochemistry affects the way it works therefore, you are able to do your own independent research and draw your own conclusions and opinions as to any health benefits that these products might provide for you. Refunds or replacement shipments will be made under the following circumstances:
DAMAGE DURING SHIPPING
All of Medicinal ESSENTIALS products are carefully inspected before leaving our warehouse. Please check your shipment carefully upon receipt to ensure it has not been damaged during shipping. The outer carton/envelope of the shipment will always receive some amount of wear and tear, but there are situations where the damage is severe enough to cause damage to the contents of the box and or envelope, such that the product has become unusable. In these cases, please call or email us within 24 hours of receipt of your damaged product plus all detailed information including photographs (if possible) which can prove that the product was damaged during shipping. Upon review of all provided information we may provide a replacement shipment. Any replacements due to shipping damage will be processed within 5 business days from the time of notification to our office.
RETURNING UNUSED, SEALED PRODUCT (if applicable)
Refunds will only be issued for products that can fully demonstrate zero evidence of tampering with any of our security barriers. The product must be unused and still in its original packaging. We are very sorry but, if the items in question can’t meet these requirements unfortunately, it can’t be returned. Please email us immediately so we can provide you with the necessary instructions on how to return your merchandise to us. All returned items must have an ARN (Authorized Return Number) issued from our office. The customer will be responsible for the return shipping cost. If you are shipping back items over $75. in value we strongly encourage you to use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item. No restocking fees will be charged by Medicinal ESSENTIALS. If a refund is due it will be processed within 5-7 business days from the date the product was received by Medicinal ESSENTIALS, and it will be made to the same payment method used for the original purchase. In order to be eligible for a refund, the product must be returned within 30 days from original order date.
You may cancel an order at any time without penalty until the product is shipped. Once the product has been shipped, you will be responsible for following the procedures related to Returning Unused, Sealed Products. Any Refunds due will be processed within 5-7 business days from the date of the return of product to Medicinal ESSENTIALS, and it will be made to the same payment method used for the original order.
Product exchanges are not accepted..